WELCOME TO YOUR HOLIDAY HOME
We're so glad you're staying with us! This is our home, and we share it with you because we trust you'll enjoy it and look after it. Booking and staying here means you agree to these House Rules. Please have a read, and message us any time if you'd like to ask anything.
THE SHORT VERSION
- CHECK-IN: 3:00 PM. CHECK-OUT: 11:00 AM. Late check-out needs to be requested in advance and approved by us in writing. Without approval, $200 is charged for the first hour, and staying more than an hour past check-out is charged as an extra night.
- QUIET HOURS: 10:00 PM to 8:00 AM.
- GUESTS: everyone staying must be on the booking.
- LOOK AFTER THE HOME: rubbish in the bins, and tell us if anything breaks or goes missing.
- DEPOSIT: $250 security and cleaning deposit, returned after your stay.
- BEFORE CHECK-IN: please sign the Short-Term Rental Agreement and complete ID verification.
- AGREEMENT: by attending the property, you agree to these House Rules and the Short-Term Rental Agreement.
- LEAVE IT AS YOU FOUND IT: this is the number one rule for guests. Please leave the home exactly as you found it.
TREAT OUR HOME LIKE YOUR OWN
Please treat our home like it's your own. It comes down to being respectful, which means leaving it the way you'd leave your own home: no cigarette butts left around the yard, no dirty plates left in the sink, and rubbish in the bins. If something breaks or goes missing, just let us know.
- ON ARRIVAL: take a quick walk through the home and tell us, with photos, about any damage, cleaning problem or missing item, so we know how you found it. Anything not reported on arrival is treated as the way you found it. Please allow us 24 hours and reasonable access to put a reported issue right.
- DURING YOUR STAY: use the home, the spa and outdoor areas the way you would your own, and tell us straight away if anything breaks or goes missing.
- BEFORE YOU LEAVE: put things back where you found them, put the rubbish in the bins and leave the home tidy.
- YOUR RESPONSIBILITY: guests are responsible for damage, excess mess, missing items and odours caused during their stay by themselves or their guests. Broken items are repaired or replaced and the reasonable cost is charged to the guest. Normal wear and tear is fine.
- REPORTS: our cleaners and contractors report on the condition of the home after each stay. Their reports, photos and receipts are what we rely on, including for odours, which can't be photographed.
- HAIR BLEACH AND FAKE TANS: please skip hair bleach, fake tans and similar products, as they can permanently stain bedding, towels and other fabrics. If they cause damage, the cost of repair, cleaning or replacement is charged to the guest.
BOOKING AND GUESTS
- SAME RULES, SAME RESPONSIBILITY: you're booking our property and staying under our rules. You are responsible for your stay and for anyone you allow onto the property.
- SHORT-TERM RENTAL AGREEMENT: the agreement (sent after booking) and these House Rules are about treating our property with respect. Please sign it before check-in. If you're not comfortable with them, please don't book our property.
- ID VERIFICATION: the booker must complete ID verification before check-in.
- WHO BOOKS: the person booking must be part of the travelling party. Where a business books for its workers, we ask that the worker in charge be added to the booking.
- YOUR DETAILS: please provide your full name, phone number, email address, ID verification and a profile photo, and a short description of the reason for your stay.
- MINIMUM AGE: the person booking must be 21 or over.
- GUEST NUMBERS AND EXTRA GUESTS: everyone staying, including children and infants, must be on the booking, and the number at the property needs to match it at all times. Unregistered guests can't attend or stay. To add a guest, please arrange it through the platform you booked with, or directly with us, before arrival. If more people stay than are confirmed, a $200 charge per unapproved guest applies, and in serious cases we may need to end the stay.
- CANCELLATIONS: please check the cancellation policy on your booking. We recommend travel insurance in case your plans change.
QUIET HOURS AND NEIGHBOURS
- QUIET HOURS: 10:00 PM to 8:00 AM. Please keep noise down and be considerate of our neighbours at any time.
- PARKING AND BOUNDARIES: please use the free parking provided, avoid parking in front of the neighbours' properties or on their lawns, and stay within our boundaries.
- NOISE: police call-outs and neighbour complaints are taken seriously. If noise becomes unreasonable or there are more people at the property than on the booking, we may need to end the stay without refund.
KEYS AND ACCESS
- KEYS AND ACCESS: please follow the check-in instructions and make sure the home is locked when you leave. Lost or damaged keys are the guest's responsibility (locksmith labour and parts).
OUTDOOR FEATURES
Our outdoor areas are the best part of the home. All amenities (the spa and BBQ) are used at your own risk.
SPA
- SHOWER FIRST: please shower with soap before using the spa. Fake tans, oils, lotions and other substances dirty the spa and affect its cleanliness and function.
- DRINKS AND FOOD: no glass and no food in or around the spa. Drinks in non-glass containers only.
- COVER: after each use, please pop the cover back on. This helps the spa heat up and stops it cooling down, and it should never be left uncovered overnight.
- CHILDREN: children must be supervised by an adult at all times.
- QUIET HOURS: please keep noise low in the spa area after 10:00 PM.
- DAMAGE: if the spa is damaged, or left in a condition that needs a technician, you are responsible for the repair, replacement and maintenance costs.
PETS
- ONE PET: one pet is welcome on any booking, by approval. Please ask us before you book and tell us the type of pet.
- PET CARE: please pick up after your pet straight away and before check-out. Pet waste left behind is charged at $250, and pet hair, damage and odours are charged at the reasonable cost to fix them.
NOT ALLOWED
- PARTIES AND EVENTS: no parties, schoolies or events. If one takes place, we may need to end the stay, a $1,000 fine applies and the security deposit may be forfeited.
- ILLEGAL SUBSTANCES: not permitted.
- SMOKING AND VAPING: not allowed inside or near the property (including e-cigarettes). If it happens, a $300 fine plus cleaning and deodorising charges apply.
- OPEN FLAMES: no candles or open flames inside. Fire bans always apply.
- COOKING SMELLS: please don't cook fish or strongly spiced food inside, as the smell lingers. A $200 cleaning fee applies for odour removal.
DEPOSIT AND CHARGES
- AMOUNT AND TIMING: a security and cleaning deposit of $250 applies to all bookings. It is collected 2 days before your booking and returned 3 days after your stay.
- DEDUCTIONS: the deposit may be applied in part or in full toward costs arising from guest damage or breaches of the House Rules, including damage to the property, furnishings, fixtures, linen, towels, equipment or amenities, missing items or removal of property items, and excess cleaning needed because of the condition the property was left in, including excess rubbish. The deposit is not a cap on responsibility: if the cost to repair, replace or remediate is more than the deposit, the guest remains responsible for the balance. If it is less, only the required amount is deducted.
- ODOUR REMEDIATION: the reasonable cost is charged against the deposit, in part or in full, and you remain responsible for any cost above it. This includes smoke, vapour, pet or bodily odours that linger after check-out.
- LOST KEYS: lost or damaged keys are charged at the reasonable replacement cost.
THANK YOU FOR YOUR COOPERATION!