Holiday home in Mandurah
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Check-out is by 10:00 am.
Thank you for choosing Josh's Sea Breeze. We hope you’ve had a great stay and look forward to hosting you again. Please complete the checkout requirements below.
🌊 Keys & Remotes
Please return all keys and remotes to their original locations.
🌊 Kitchen & Dishes
Place all dirty plates, glasses, cutlery, utensils, and trays into the dishwasher and turn it on, then return all items to their correct cupboards.
🌊 Rubbish & Recycling
Take out all rubbish and use recycling where possible. Excess rubbish must not be left at the property.
➖ Unreasonable rubbish left onsite may result in additional charges.
🌊 House Setup & Belongings
➖ Return all furniture, décor, plants, and items to their original locations
➖ Pack away all kids’ games neatly in their original storage areas
➖ Ensure TVs, sound systems, and devices are plugged in and working
➖ Return bedside tables, cables, and USB chargers to their original positions
🌊 Linen & Cleaning
➖ Leave used towels on bathroom floors (no need to strip beds)
🌊 Final Property Check
Before exiting the property, ensure all windows and blinds are closed, doors are locked, and keys are returned to their correct places.
🌊 Damage & Maintenance
➖If anything has been accidentally damaged during your stay, please notify us as soon as possible so we can resolve it quickly.
➖As part of your booking, if you opted into Accidental Damage Protection (up to $3,000). If something has been damaged, simply report it, and we will start the process to have it covered.
➖If you notice any general maintenance issues during your stay, please report these as well so we can address them.
➖Unreported damage or damage outside of this coverage remains the responsibility of the guest.
🌊 Additional Charges
Any of the above tasks not completed may result in additional cleaning, maintenance, or servicing charges as outlined in the house rules.
🏠 IMPORTANT – Odour & Air Quality Policy
Any lingering or offensive odours left in the property will result in a $500 odour removal fee. This includes cooking smells, Strong Aromatic & Spiced Food Cooking, fish or seafood odours, smoke, body odour, or any other smell that requires additional cleaning or professional remediation.
Please respect the property. Odours do not disappear at checkout and can significantly affect the comfort and experience of future guests.
🏠 Strong Aromatic & Spiced Food Cooking
Cooking Guidelines for Your Comfort and Future Guests
We understand that preparing meals is part of feeling at home during your stay. However, to maintain a clean, neutral environment for all guests, strong aromatic or heavily spiced food cooking is not permitted inside the property.
This includes, but is not limited to:
➖ Strong spices, oils, or aromatic ingredients
➖ Cooking fish or seafood
➖ Storing raw or uncovered fish or seafood
➖ Leaving raw fish, seafood, or fish juices in fridges, freezers, sinks, bins, or drains
➖ All seafood must be fully sealed, airtight, and leak-proof at all times
🏠 Why This Is Important
Certain odours — especially from spices, oils, seafood, smoke, or human body odour — can penetrate:
➖ Soft furnishings
➖ Bedding and mattresses
➖ Curtains and carpets
➖ Wardrobes and cupboards
➖ Fridges, freezers, and ventilation systems
When a guest enters a property and detects lingering smells, it immediately impacts their perception of cleanliness and comfort, often leading to complaints, refunds, or cancellations.
🏠 Ventilation & Cleanliness Requirements
To minimise lingering odours, guests must:
➖ Open windows while cooking
➖ Use kitchen exhaust fans at all times
➖ Dispose of food waste correctly and promptly
➖ Clean spills immediately, especially oils, spices, and seafood residue
➖ Use bathroom ventilation fans during and after showers
Failure to follow these requirements may result in additional charges.
🏠 Smoking & Odour-Causing Activities
Smoking or vaping of any kind is strictly prohibited inside the property, including:
➖ Bedrooms, bathrooms, and living areas
➖ Balconies, windows, and doorways
This also includes:
➖ Cannabis
➖ Incense
➖ Candles
➖ Shisha or similar products
🏠 Personal Hygiene & Body Odour Policy
Guests are expected to maintain reasonable personal hygiene standards during their stay.
Excessive body odour or hygiene-related smells that:
➖ Transfer to bedding, mattresses, couches, or soft furnishings
➖ Require additional laundering, deodorisation, or professional treatment
➖ Remain present after checkout
will be treated as an odour remediation issue and may result in the $500 odour removal fee.
This policy is not personal in nature and applies only where odours require professional intervention beyond standard cleaning.
🏠 Odour Remediation & Cleaning Fee
If odours remain after checkout and require additional cleaning, deodorising, ozone treatment, or professional remediation, a $500 odour removal fee will be applied.
This fee covers:
➖ Additional labour and extended cleaning time
➖ Professional odour treatment
➖ Treatment of soft furnishings and mattresses
➖ Fridge, freezer, and ventilation system cleaning
➖ Property management time
🏠 Impact on Future Bookings
If odours, smoking, or contamination delay, cancel, or negatively affect the next booking, guests will also be liable for any resulting loss of income, refunds, discounts, or emergency remediation costs incurred.
🏠 Acknowledgement
By booking and staying at this property, guests acknowledge and agree to comply with this policy and understand that odour-related issues extend beyond standard cleaning.
🏠 Property Cleanliness & Maintenance
Josh's Sea Breeze is prepared before each stay so guests can arrive to a clean, comfortable and well-presented home.
🏠 Reporting Issues
➖Please report any cleaning concerns, maintenance issues or property damage as soon as they are noticed.
➖If something is not right on arrival, please let us know promptly so we have the opportunity to address it.
➖Photos may be requested to help us understand and resolve the issue.
➖Reasonable access may be required for cleaning, maintenance or repairs during the stay.
🏠 Guest Responsibility
➖Guests are responsible for keeping the home in a reasonable and respectful condition during their stay.
➖Please use the furniture, appliances, Smart TVs, kitchen items, washer dryer and fittings with care.
➖Any damage, missing items or accidental breakages must be reported as soon as possible.
➖Guests may be responsible for repair, replacement or additional cleaning costs caused during their stay.
🏠 Peak & High-Turnover Periods
➖During peak periods and same-day changeovers, cleaning and maintenance teams work to tight preparation windows.
➖Please check out on time so the home can be properly prepared for the next guests.
➖Please leave the property tidy, with dishes cleaned or stacked neatly, rubbish placed in the correct bins and personal items removed.
➖Excess rubbish, heavy mess or avoidable delays may affect the next guest’s arrival and may result in additional cleaning requirements.
Payment Handling for BDC, STAYZ, VRBO, GOOGLE, and Direct Bookings
When guests book through platforms like Direct Bookings, Google, Booking.com, and VRBO/Stayz, we use Stripe for secure payment processing. Stripe charges a 2.9%plus 30cents fee for collecting payments.
For completed stays, we absorb this fee as part of the booking process.
In the event of a cancellation, regardless of the cancellation policy, Stripe does not return the 2.9% processing fee plus 30cents. This fee will be deducted from the refunded amount.
We do not accept cash or direct bank transfers for any bookings. All payments must be made through our secure online platform to ensure transparency and safety.
We encourage guests to review the booking terms carefully to avoid any unexpected fees in case of cancellations.
As your friendly host, I wanted to take a moment to remind you of the benefits of having travel insurance for your stay. It’s always a good idea to consider travel insurance to ensure peace of mind during your trip. We need to make this clear that our cancellation policies are strict and we are doing our best to make you aware to get travel insurance.
Travel insurance is a valuable safety net and provides coverage in several important areas:
Medical Emergencies: Travel insurance can help cover medical expenses if you encounter a health issue while travelling.
Trip Cancellations: If you need to cancel your trip due to unforeseen circumstances, travel insurance can help recoup some of your costs.
Personal Belongings: Should your personal belongings be lost, stolen, or damaged, travel insurance can offer compensation.
Legal Liability: Travel insurance can provide coverage in the event of legal issues that arise during your stay.
Property Damage: If an accident occurs and you inadvertently damage the property or items within it, travel insurance can cover these costs—provided you’ve taken good care of the property and acted responsibly.
Do not rely on platform insurances like AIRBNB, BDC Or Stayz as they are not insurance companies.
Travel insurance offers the same level of protection whether you’re staying in a traditional hotel or a holiday rental like an Airbnb. It provides an extra layer of security, allowing you to enjoy your stay with confidence.
While travel insurance is not mandatory, it is highly recommended for your overall peace of mind. It ensures that you’re protected against unexpected events and helps make your stay as stress-free as possible.
Thank you for considering travel insurance for your trip. If you have any questions or need assistance, feel free to reach out.
Reviews are incredibly important to independently operated holiday homes. They affect how often a property appears in searches, whether future guests feel confident booking it, and—in some cases—whether the property can continue being listed on the platform.
The way booking platforms interpret ratings can be very different from how guests naturally use them:
⭐⭐⭐⭐⭐ We enjoyed our stay and would happily recommend the property.
⭐⭐⭐⭐ There were significant problems that need to be improved.
⭐⭐⭐ The property fell well below expectations. Ratings at this level can seriously affect the listing.
Even when a guest considers four stars to be a “good” rating, booking platforms generally treat anything below five stars as an indication that something majorly went wrong.
We understand that no property—and no stay—will always be absolutely perfect. Unexpected things can happen. What matters is how quickly and fairly they are handled.
If something isn’t right during your stay, please message us straight away. We would genuinely appreciate the opportunity to fix it while you are still at the property and help ensure you have a five-star experience.
Please don’t wait until after checkout to mention an issue we may have been able to resolve for you during your stay.
If you enjoyed your stay, felt that the property was accurately represented, and were happy with how we looked after you, we would be incredibly grateful if you supported the property by leaving a five-star review.
Your review helps the property remain visible, supports the people who care for and operate it, and allows us to continue welcoming future guests.
If there is something you believe we could improve, we absolutely want to hear it. We simply ask that you share it with us privately so we can understand it and take appropriate action.
Just as your review affects the property, the host’s review can affect your ability to book other properties in the future.
An unfavourable guest review may make a future host reconsider accepting a booking. Similarly, a host who notices that a guest regularly leaves highly critical reviews may take that history into account when deciding whether they feel comfortable hosting them.
The ratings and words we leave about each other carry weight, so we encourage reviews that are honest, fair and considerate of the complete experience—including how any unexpected issues were handled.
We love welcoming back guests who look after our properties, communicate respectfully and support the homes they stay in.
Valued returning guests may receive:
Better direct-booking prices on future stays
Access to our broader network of holiday homes across Australia
Discounts at other participating properties within our network
Priority consideration when returning to a property they previously enjoyed
Your support genuinely makes a difference, and we would love the opportunity to host you again.
Rules and policies
To help ensure a comfortable and enjoyable stay for everyone, please follow these house rules. This privately owned apartment is located within a complex shared by permanent residents, other privately owned apartments, and short-stay accommodation. Please be considerate of our neighbours and other guests at all times.
Please leave the apartment in a reasonable and respectful condition before departure.
This is a privately owned home within a shared residential complex. Please treat the apartment, shared facilities, residents, staff, and other guests with care and respect so the property can continue to be enjoyed by everyone.
Thank you for your understanding and cooperation. We hope you have a relaxing and memorable stay.