WELCOME TO ANNA'S BEACH HOUSE
We're so glad you're staying with us! This is our home, and we share it with you because we trust you'll enjoy it and look after it. Booking and staying here means you agree to these House Rules. Please have a read, and message us any time if you'd like to ask anything.
THE SHORT VERSION
- CHECK-IN: 3:00 PM. CHECK-OUT: 10:00 AM. Late check-out needs to be requested in advance and approved by us in writing. Without approval, $200 is charged for the first hour, and staying more than an hour past check-out is charged as an extra night.
- QUIET HOURS: 10:00 PM to 8:00 AM.
- GUESTS: everyone staying must be on the booking.
- SECURITY DEPOSIT: $250, returned after your stay.
- LOOK AFTER THE HOME: rubbish in the bins, and tell us if anything breaks or goes missing.
- BEFORE CHECK-IN: sign the Short-Term Rental Agreement, and the person booking completes ID verification with a photo of their ID and a selfie.
TREAT OUR HOME LIKE YOUR OWN
Please treat our home like it's your own. It comes down to being respectful, which means leaving it the way you'd leave your own home: no cigarette butts left around the yard, no unreasonable sand through the house, no dirty plates left in the sink, and rubbish in the bins. If something breaks or goes missing, just let us know.
BEFORE YOU ARRIVE
- SHORT-TERM RENTAL AGREEMENT: we send it to you for signing after you book. By attending the property, you agree to its terms and to these House Rules, which are about treating our property with respect. If you're not comfortable with them, please don't book our property.
- ID VERIFICATION: the person booking completes ID verification on OnBooking, with a photo of their ID and a selfie.
- SAME RULES, SAME RESPONSIBILITY: you are responsible for your stay and for anyone you allow onto the property.
BOOKING AND GUESTS
- WHO BOOKS: the person booking must be part of the travelling party. Where a business books for its workers, we ask that the worker in charge be added to the booking.
- YOUR DETAILS: when you book, please provide your ID verification, a profile photo and a short description of the reason for your stay, for the security and safety of everyone at the property.
- FAMILIES: the home is set up for families, with up to 12 guests and a maximum of 8 adults plus children.
- GUEST NUMBERS, EXTRA GUESTS AND LINEN: everyone staying, including children and infants, must be on the booking, and the number at the property needs to match it at all times. Unregistered guests can't attend or stay. Pricing is based on guest numbers, so if your booking is for fewer guests than the home sleeps (12), please use only the bedding, linen and towels needed for the number booked. Use of additional bedding, linen or towels incurs a $60 fee per bed. To add a guest, please arrange it through the platform you booked with, or directly with us, before arrival. A $60 fee applies per additional guest or extra bed, which covers linen and towels. If more people stay than are confirmed, a $200 charge per unapproved guest applies, and in serious cases we may need to end the stay.
IMPORTANT INFORMATION
- LAYOUT: this is a two-storey home. Bedrooms 1 to 4 and both bathrooms are upstairs, reached by the internal stairs; the bunk room (Bedroom 5) is on the ground floor.
- PEAK SEASON: check-in is 3:00 PM. During peak season, cleaning may run over time, but cleanliness and safety remain our top priorities.
- LOST ITEMS: if you leave items behind, we can mail them back for a small fee.
KEYS AND ALARM
- RETURNING KEYS: before check-out, please return every key exactly as set out in the check-out instructions.
- LOST OR DAMAGED KEYS: the guest is responsible for the locksmith's labour and parts to replace them.
- ALARM: the home has an alarm. The alarm instructions are in your house manual.
CANCELLATIONS AND INSURANCE
- Our cancellation policy is strict, so we recommend travel insurance in case your plans change.
NOISE AND NEIGHBOURS
- QUIET HOURS: 10:00 PM to 8:00 AM. Please keep noise down and be considerate of our neighbours at any time.
- PARKING: two cars in the driveway, with extra cars on the street out front. Never block or park across the neighbours' driveways.
- BOUNDARIES: please stay within our boundaries and out of neighbouring and restricted areas.
CLEANLINESS AND DAMAGE
- YOUR RESPONSIBILITY: guests are responsible for damage, excess mess, missing items and odours caused during their stay by themselves or their guests. Broken items are repaired or replaced and the reasonable cost is charged to the guest.
- WEAR AND TEAR: normal wear and tear is fine. Please avoid breakages, stains, burns, marks, missing items and unreasonable mess.
- TELL US EARLY: on arrival, please take a quick walk through the home and tell us, with photos, about any damage, cleaning problem or missing item, and tell us as soon as anything breaks or gets damaged during your stay. Anything not reported on arrival is treated as the way you found it. Please allow us 24 hours and reasonable access to put a reported issue right.
- REPORTS: our cleaners and contractors report on the condition of the home after each stay. Their reports, photos and receipts are what we rely on, including for odours, which can't be photographed.
- HAIR BLEACH AND FAKE TANS: please skip hair bleach, fake tans and similar products, as they can permanently stain bedding, towels and other fabrics. If they cause damage, the cost of repair, cleaning or replacement is charged to the guest.
CHECKOUT GUIDELINES
Guests must leave the house in a reasonably clean condition
- Pack up any games and toys and put them away neatly.
- Return any decor or furniture to its original place.
- Plug back in any electrical items you unplugged, such as the TV or bedside lamps.
- Dispose of rubbish in the bins provided, and take any excess rubbish with you.
SMOKING
- Smoking and vaping (including e-cigarettes) are not allowed inside, in the yard or near the property. If it happens, cleaning and deodorising charges apply.
PETS
- UP TO TWO DOGS: welcome on any booking, by approval. See the pet rules in the house manual.
- INSIDE THE HOME: dogs are welcome inside, but not on beds or furniture.
- FENCED YARD: the yard is fully fenced. Please still supervise dogs outside and keep the gates closed.
- PET CARE: please pick up after your pet straight away, and before check-out. Pet waste left behind is charged at $250, and pet hair, damage and odours are charged at the reasonable cost to fix them.
PROHIBITED
- PARTIES AND EVENTS: no parties, schoolies or large events. If one takes place, we may need to end the stay and a $1,000 fine applies.
- ILLEGAL SUBSTANCES: not permitted.
- FLAMES: no candles or open flames inside.
HOME FEATURES
POWER AND WI-FI
- Please be respectful of power: turn off lights, air-con and appliances when leaving the property.
- Fast NBN Wi-Fi is provided. If it drops out, message us and we'll sort it out.
COFFEE MACHINE
- Please use Nespresso pods only, and do not put instant coffee in the machine.
- Do not disassemble the coffee machine under any circumstances.
EV CHARGING
- There is a standard power point in the garage for EV charging. Please bring your own charging cable and let us know before you plug in.
SAFETY
- CHILDREN: the internal stairs lead to Bedrooms 1 to 4. Please supervise toddlers and young children on the stairs.
ODOURS AND GUEST RESPONSIBILITY
ODOUR REMEDIATION
The reasonable cost (including ozone treatment and extra remediation time) is charged to the guest. This includes:
- Cooking fish or strongly spiced food inside: a $200 cleaning fee applies for odour removal
- Unreasonable smells left in fridges and freezers
- Smoke, vapour, pet or bodily odours that linger after check-out
GUEST RESPONSIBILITY
Costs arising from guest damage or breaches of the House Rules are charged to the guest. This includes, but is not limited to:
- Damage to the property, furnishings, fixtures, linen, towels, equipment or amenities
- Missing items or removal of property items
- Excess cleaning needed because of the condition the property was left in, including excess rubbish
- Only the reasonable cost to repair, replace or remediate is charged
ONGOING IMPROVEMENTS
Our home is always being updated and improved. By booking and supporting our property, you help us keep making every visit better than the last.
SECURITY DEPOSIT
AMOUNT AND TIMING: a $250 security deposit applies to all bookings. It is collected 2 days before your booking and returned 3 days after your stay.
WHAT IT COVERS: the deposit may be applied in part or in full toward costs arising from guest damage, missing items, extra cleaning or breaches of the House Rules. The deposit is not a cap on responsibility: if the cost to repair, replace or clean is more than the deposit, the guest remains responsible for the balance. If it is less, only the required amount is deducted.
THANK YOU FOR YOUR COOPERATION!